Delete Your eSIM KH Account

Option 1: Delete from the app

1. Open the eSIM KH app and sign in.
2. Go to Settings.
3. Tap Delete account and confirm.

Your account is deleted immediately and you are signed out.

Option 2: Request deletion by email

If you cannot access the app, email us from the address registered on your account (or include your registered email / phone number) and we will delete your account within 30 days.

Subject: “Account Deletion Request”

What happens to your data

Deleted

• Your account and sign-in credentials
• Your profile information (name, email, phone number)
• Your saved preferences and app settings

Removed after 90 days

• The eSIM QR code and activation details stored with your past orders.

Retained for 10 years

• Order and payment transaction records (order number, amount, payment reference, dates), kept for accounting, tax, fraud prevention and legal obligations. They are anonymized: your name and phone number are removed and your email is replaced with a non-reversible identifier. They are erased once the 10-year period has ended.

Deleting your account does not cancel an eSIM that is already installed; it will keep working until its plan expires, but you will no longer be able to view or manage it in the app.