1. Acceptance of Terms

By accessing and using eSIM KH ("we," "us," or "our") services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

eSIM KH provides digital eSIM (embedded SIM) services that allow you to access mobile data networks in various countries and regions. Our services include:

• Digital eSIM plans for international travel
• Mobile data connectivity solutions
• Customer support and technical assistance
• Order management and tracking services

3. User Accounts

To use certain features of our service, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

4. Purchases and Payments

When you purchase an eSIM plan:

• All prices are displayed in USD unless otherwise stated
• Payment must be made at the time of purchase
• We accept various payment methods including credit cards and digital wallets
• All sales are final unless otherwise stated in our Refund Policy
• eSIM QR codes are delivered digitally via email immediately after purchase
• You are responsible for ensuring your device is compatible with eSIM technology

5. eSIM Usage and Activation

By purchasing an eSIM plan, you agree to:

• Use the eSIM only for its intended purpose
• Activate the eSIM according to the provided instructions
• Not share, resell, or transfer your eSIM to others
• Comply with local laws and regulations in the destination country
• Use the service in accordance with the plan's data limits and validity period

6. Prohibited Activities

You agree not to:

• Use our service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction or the destination country
• Interfere with or disrupt our services or servers
• Attempt to gain unauthorized access to our systems
• Resell or redistribute eSIM plans without authorization
• Use automated systems to access our services without permission

7. Service Availability

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted or error-free service
• Network availability in all locations
• Specific data speeds or connection quality
• Compatibility with all devices or carriers

Service availability depends on local network providers and may vary by location and device compatibility.

8. Refunds and Cancellations

Refund eligibility is subject to our Refund Policy. Generally:

• Refunds may be available if requested before activation
• Activated eSIMs are generally non-refundable
• Refunds are processed within 5-10 business days
• Please refer to our Refund Policy for complete details

9. Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of eSIM KH or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our written permission.

10. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the specific service
• We are not responsible for network outages or service interruptions beyond our control
• We do not guarantee specific data speeds or connection quality

11. Indemnification

You agree to indemnify and hold harmless eSIM KH, its officers, employees, and partners from any claims, damages, or expenses arising from your use of our services or violation of these terms.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Governing Law

These Terms of Service are governed by the laws of Cambodia. Any disputes will be resolved in the courts of Cambodia.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

• Email: support@esimkh.com
• Website: Contact Us